Privacy Policy

Last updated: June 2026

Introduction

Anna Borowski Counselling is committed to protecting your privacy and handling your personal information with care and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how I collect, use, store and protect your personal information when you use this website or contact me about counselling services.

Data Controller

Anna Borowski Counselling
West House
34 Broomfield Road
Chelmsford
Essex
CM1 1SW

Email: annabcounselling@gmail.com
Telephone: 07515 883820

ICO Registration Number: ZB339360

What Information I Collect

When you use this website or contact me, I may collect:

Your name
Email address
Telephone number
Information you provide through the website contact form
Technical information such as IP address, browser type and website usage data collected through cookies and analytics

If you become a counselling client, additional personal and sensitive information may be collected as part of providing counselling services. This is covered in the separate Client Privacy Notice provided before therapy begins.

How Your Information Is Collected

Information may be collected when you:

Complete a contact form on this website
Email or telephone me
Visit this website, which uses cookies and analytics tools

How I Use Your Information

I use your information to:

Respond to enquiries about counselling services
Arrange appointments and communicate with you
Provide counselling services
Maintain clinical records where appropriate
Improve the functionality and performance of this website

I do not sell or share your personal information for marketing purposes.

Lawful Basis for Processing

Under UK GDPR, I process personal information using the following lawful bases:

Legitimate Interests – to respond to enquiries and manage my counselling practice.
Contract – where processing is necessary to provide counselling services.
Provision of Health or Social Care – for the delivery of counselling services and management of clinical records.

Where special category data (including health information) is processed, this is done in accordance with Article 9 of UK GDPR for health and social care purposes.

Storage and Security of Information

Client records are securely stored using WriteUpp, a practice management system designed for healthcare professionals.

I take reasonable steps to ensure that personal information is kept secure and protected from unauthorised access, loss, misuse or disclosure.

Retention of Records

Counselling records are generally retained for seven years following the end of therapy, after which they are securely destroyed.

Enquiry information that does not lead to counselling may be deleted sooner where appropriate.

Sharing Information

Your information is treated confidentially and will not normally be shared without your consent.

However, information may be shared:

With my clinical supervisor for the purposes of professional supervision. Identifying details are minimised wherever possible.
Where there is a legal obligation to disclose information.
Where there is a serious concern about the safety of yourself or others.

Website Analytics and Cookies

This website uses Google Analytics and Wix Analytics to help understand how visitors use the site and to improve its performance.

These services may collect anonymised information including pages visited, time spent on the website and device information.

You can control cookies through your browser settings. Where required, cookie consent will be requested when you visit the website.

Your Rights

Under UK GDPR, you have rights including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request erasure in certain circumstances
The right to restrict processing
The right to object to processing
The right to data portability where applicable

To exercise any of these rights, please contact me using the details above.

Data Protection Complaints

If you have concerns about how your personal information is collected, used or stored, please contact me in the first instance.

I will acknowledge your complaint within 30 days and aim to respond without undue delay.

If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, professional guidance or practice procedures. The most recent version will always be available on this website.